Shipping policy

Thank you for shopping with Hunter Khan. Specializing in trendy and high-quality apparel products, our brand focuses on standardized order management and reliable global shipping services. We strive to ensure every clothing order is accurately processed, professionally packaged to prevent wear, creases and transit damage, and delivered to every customer in pristine condition within standard logistics timelines.

1. Order Processing Guidelines

All confirmed apparel orders will undergo quality verification, item sorting and protective packaging procedures within 1-3 business days after order confirmation, excluding weekends and official public holidays. During peak shopping seasons and large-scale promotional events, surging order volumes may lead to extended processing cycles. Our team will promptly notify customers in the event of any substantial shipping delays.

2. Shipping Fees and Delivery Duration Reference

Logistics fees for all clothing orders are calculated according to order weight, quantity and delivery destination, with exact charges clearly displayed on the checkout page prior to payment. This transparent charging mechanism allows customers to fully understand all logistics costs before completing purchases.
Estimated delivery times: Standard Shipping: 15 business days
All listed delivery periods are estimated values and not guaranteed arrival times. Actual parcel delivery progress may be affected by courier service delays, customs clearance reviews, extreme weather, cross-border logistical pressure and local holiday arrangements of destination regions.

3. Shipment Confirmation and Tracking Activation Rules

Once your apparel order completes warehouse packaging and official dispatch, you will receive an automated shipment confirmation email carrying exclusive parcel tracking credentials.
Real-time tracking data and logistics update status will generally be activated and available for customer self-inquiry within 24-48 hours after the shipping carrier completes parcel pickup and system data synchronization.

4. Shipping Address Accuracy Liability Statement

Customers are required to carefully check and confirm the accuracy and completeness of recipient shipping information during checkout. Hunter Khan assumes no liability for misdelivered, lost or returned parcels caused by wrong or incomplete address information provided by customers. Any parcels returned due to address errors will incur additional reshipping fees borne solely by the buyer.

5. In-Transit Loss and Damage Handling Mechanism

If your clothing parcel is lost during international transportation, please contact our customer support team within 7 days of the expected delivery date to launch a formal logistics investigation. For orders delivered with damaged garments or defective packaging due to transit collisions and extrusion, please submit a service request with clear damage photos within 48 hours of receipt. We will conduct a comprehensive assessment and provide efficient solutions.

6. Apparel Maintenance and Liability Exemption Clause

Each piece of apparel is equipped with professional care instructions covering standard wearing, cleaning, drying and storage methods. All clothing products must be maintained in strict accordance with official guidelines. Hunter Khan will not be responsible for fabric fading, shrinkage, deformation or product damage caused by improper daily maintenance, unauthorized alteration or personal misuse of goods.

7. International Shipping and Customs Provisions

Cross-border shipment of clothing products may involve import duties, customs taxes and clearance fees formulated by destination country authorities. All such additional charges are the exclusive responsibility of customers and are not included in product prices or standard shipping costs.

8. Official Customer Support Contact Details

If you have any inquiries or doubts about this Shipping Policy and your order logistics status, please get in touch with our professional after-sales team through the official channels below:
Trade Name: Hunter Khan
Phone Number: +64 21 403 5818
Email: info@hunterkhan.shop
Physical Address: 40 Cook Street, Howick, Auckland, Auckland 2014, New Zealand